Answers to your concerns

At the Pet Owners Defence Society, we understand the deep bond you share with your pets. This page is dedicated to addressing the most common and pressing questions pet owners have, especially concerning veterinary care and accountability. We pride ourselves on our commitment to ensuring every pet owner has peace of mind. Explore how we can support you in advocating for your beloved animals.

Some of your questions, answered

The Pet Owners Defence Against Vets was born from a heartbreaking personal experience – the tragic loss of a beloved dog due to in our opinion veterinary negligence. This devastating event illuminated the urgent need for stronger accountability in the veterinary profession. Many pet owners in the UK feel powerless when facing incompetence or carelessness, with surveys indicating significant dissatisfaction. We're here to change that, ensuring your voice is heard and issues are addressed effectively.

What common questions do pet owners have about making a complaint against their Vet?

How do I complain about my Veterinary Practice?

How do I complain to the Royal College of Veterinary Surgeons?

How do I complain to the Veterinary Client Mediation Service?

How do I complain to the Veterinary Defence Society?

 

Pet owners often also want to know about:

  • Unexpected high prices
  • Poor quality of care
  • Mistakes
  • Who regulates my Vet
  • Who owns my veterinary practice.
  • Information and able to compare on treatment

 

What should pet owners expect from their Vets while their pets our in their care?

While we are primarily a defence society for pet owners against poor veterinary care, we advocate for transparency. Pet owners should always know full prices, trust their veterinary care providers, and crucially, be able to complain properly when standards are not met. Our platform is designed to empower you in these situations, ensuring your rights are upheld.

How does our own experience with veterinary care influence the way we look after pets?

Our foundation is built upon a profound and painful personal experience with veterinary negligence. This tragic event deeply informs our mission and commitment. We are driven by the belief that no pet owner should endure similar heartbreak due to a lack of accountability. This experience fuels our dedication to creating a robust platform where pet owners' voices are amplified and protected.

SHOCKING TRUTH and FACT

The really sad reality is that over half (57%) of pet owners who do experience issues with their vet 'DO NOT COMPLAIN', often because they DO NOT KNOW how to do so, they fear damaging their relationship with the practice or believe it will not be successful. Research indicates that while many face problems. 16% of these individuals lack the required knowledge on how to file a complaint.

What makes our service the best choice for pet owners to submit a complaint and request justice for their animal.

The Pet Owners Defence Society offers unparalleled peace of mind because we are creating a dedicated platform for pet owners' voices to be heard. You will have confidence that there is a tangible avenue for complaints about veterinary services, ensuring accountability and promoting better standards across the profession in the United Kingdom, and beyond.

Join The Pet Owners Defence Society

This is where our journey to empower pet owners begins. Get to know the Pet Owners Defence Against Vets and understand how we're committed to accountability and protecting your beloved companions. Join us as we strive for better standards in veterinary care. We're glad you're here to be a part of our story and make your voice heard.